Customer is always right : That is probably the only thing I learnt in my hotel school. It spills over and it holds true for all businesses.
Lets take this case: A customer wants to buy an aircraft but goes to a sanitary ware shop. Going by the rule of "customer is always right", can the sanitary ware shop owner do anything about getting the customer an aircraft? What if the shopkeeper directs the customer to the appropriate location than wasting each others time by sticking to "customer is always right" philosophy.
Help is just a blog away.
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